In the context of Information Technology (IT), knowledge management refers to technologies that render an organization's tacit and explicit knowledge accessible, manageable, and actionable. These technologies aim at enabling:
groups within the organization to effectively collaborate on tasks;
new members of the organization to rapidly acquire the knowledge necessary for productivity;
lower-level information analysis and reasoning tasks to be automated; and
past decisions, solutions, and lessons learned to be captured and used in future tasks.
A Knowledge-Based System of Organization
Knowledge acquisition methodologies and practices, including automated extraction of information from documents, interviewing subject matter experts, protocol analysis, use-case construction, techniques for identifying key concepts and relationships, effective utilization of standard lexicons (e.g., WordNet), and the interpretation of case studies.
Semantic search capabilities that enable conceptual searches instead of exact match searches, automatically generated search strategies instead of predetermined search commands, multiple database access instead of single database access, analyzed search results instead of raw search results, and automatic query generation instead of requested searches only.